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Selected Case Studies

Transforming KeyBank’s onboarding from disconnected tasks into a guided experience

Making KeyBank’s benefits program easier to see, understand, and act on

Using AI to accelerate research, prototyping, and iteration in a 3-hour winning design challenge

Pauline is a consummate advocate for the client. She uses her robust knowledge of design to advise partners on how best to deliver an exceptional experience. Her caliber of work and level of professionalism serve as great models for others to emulate.
Bradley Sommer
KeyBank
It’s always great working with Pauline! She understands that content isn’t just the words on a page, it’s the part of the visual rhythm of an experience. Her thoughtful feedback improves our work and my approach to content issues!
Margaret Freeman
Principal UX Writer, KeyBank
Pauline's tasteful ideas, concepts, and design implementations have collectively shaped and laid the foundation for the future of our bank's digital customer experience. Her creativity, vision, and unwavering commitment to the customer have not only elevated our digital experiences but have also set a new standard for what's possible across our organization.
Cody
Senior

Pauline is a consummate advocate for the client. She uses her robust knowledge of design to advise partners on how best to deliver an exceptional experience. Her caliber of work and level of professionalism serve as great models for others to emulate.
Bradley Sommer
KeyBank
It’s always great working with Pauline! She understands that content isn’t just the words on a page, it’s the part of the visual rhythm of an experience. Her thoughtful feedback improves our work and my approach to content issues!
Margaret Freeman
Principal UX Writer, KeyBank
Pauline's tasteful ideas, concepts, and design implementations have collectively shaped and laid the foundation for the future of our bank's digital customer experience. Her creativity, vision, and unwavering commitment to the customer have not only elevated our digital experiences but have also set a new standard for what's possible across our organization.
Cody
Senior

Pauline is a consummate advocate for the client. She uses her robust knowledge of design to advise partners on how best to deliver an exceptional experience. Her caliber of work and level of professionalism serve as great models for others to emulate.
Bradley Sommer
KeyBank
It’s always great working with Pauline! She understands that content isn’t just the words on a page, it’s the part of the visual rhythm of an experience. Her thoughtful feedback improves our work and my approach to content issues!
Margaret Freeman
Principal UX Writer, KeyBank
Pauline's tasteful ideas, concepts, and design implementations have collectively shaped and laid the foundation for the future of our bank's digital customer experience. Her creativity, vision, and unwavering commitment to the customer have not only elevated our digital experiences but have also set a new standard for what's possible across our organization.
Cody
Senior